Unfortunately, I got suckered. I thought, hey as long as I save, I don't mind paying a fee for that service.
I tried Rocket Money's negotiate a lower bill service for Cox internet (I know, I should have done it myself) and received a success email saying I'd be saving $780 on my bill for 12 months. Great! Now they will charge me 35% service fee, or $273. Fine, I'm still saving money.
Then I call Cox to confirm those changes, and Cox advised that my plan was changed and my unlimited data internet plan was removed to get this new lower rate. I was furious. So not only am I not saving money, I lost my unlimited data plan, my rate is higher if I wanted to add it back, and now I have to pay $273 to Rocket Money for negotiating this "deal."
Rocket Money's solution is that they will contact Cox to try and restore that service, but bill negotiations cannot be cancelled once finalized. Scam!
Any advice on what to do?
Rocket Money Bill Negotiation Scam
byu/RoyEP3 inpersonalfinance
Posted by RoyEP3
4 Comments
>Any advice on what to do?
learn the lesson from this experience, and apply that knowledge to future decisions.
I’m not going to chastise you because you’ve already learned the lesson. But I will say, I appreciate you reporting back here. Those ads are literally everywhere and it’s great feedback to see what it truly means for them to “negotiate on your behalf”. Rocket money is making a ‘promise’ to clients that they very likely are protecting themselves with in their terms and conditions, but no other company in the world is promising to work with rocket money in that way.
It probably does work out sometimes, and other times it’s like this, but it’s all very much not helping you in the way their ads promise.
See i saw that they would do that and was like ok im gonna negotiate them all call threaten to cancel
Trusting rocket mortgage to do anything for you is a scam. Yes rocket money and rocket mortgage are the same people (formerly known as quicken loans).