Hey, so I have Nelnet as my loan servicer and I keep having this issue wherein I make additionally monthly payments on my loans and then my autopay dates get pushed back. This is frustrating because it’s essentially canceling out my additional payments unless I just start consistently manually making payments and stop relying on autopay through my IBR plan. I have spoken to nelnet customer service and they basically say that I am “ahead” on my payments and it’s an automatic process that happens and they have no control over it because it’s under the governments control. Has anyone else had this issue?
Additional payments pushing back autopay on IBR plan
byu/MangroveMermaid inStudentLoans
Posted by MangroveMermaid
1 Comment
There is an option to not push back your payment date more than 1 month when making a supplemental payment outside of your auto-pay.
Select this option.
I don’t think this option exists if you set your auto-pay higher than what you currently owe for the month. It would need to be an additional manual payment outside auto pay with the do not push back your payment date option selected.