Looking for advice from anyone who’s dealt with rental car damage claims with Avis.
A rental car was returned at an airport location after a very short rental (less than 24 hours). The return time was mid-afternoon.
The issue is that the rental company didn’t document any damage until nearly 2 hours later, after the car had already been returned and presumably moved. They’re now charging about $2,100 for rear bumper damage.
Some concerning details:
• No photos or documentation from the time of return.
• No records of who handled the vehicle after it was returned.
• No chain of custody between return and inspection.
• Photos were taken later in a garage, not at the return lane (they said it was because of weather. I looked up weather reports in the area – weather was sunny/no rain days before, day of, and days after my rental period).
• When asked for logs or handling records, they said they don’t maintain that information.
Their position is basically:
“The renter is responsible regardless of fault”
The claim has been formally disputed, but they’re continuing to push for payment and mentioned escalation/collections.
Questions:
• Has anyone successfully fought a claim like this?
• Does a time gap between return and inspection actually matter?
• Is it worth continuing to push back vs. letting a credit card company handle it?
• If it ends up in collections but is disputed, how serious is that?
Appreciate any insight—this situation feels questionable but not sure how far to take it.
Rental car company charging $2k for damage found hours after return — no proof. Worth fighting?
byu/kapp74 inpersonalfinance
Posted by kapp74
4 Comments
This why you ALWAYS take pictures when you pick the car up and especially when you return it.
This happened to me and I pushed back hard and won. Tell them you can’t be responsible for damage after they accepted the drop off.
Had this happen one time. Told them to check the incoming video and they’d see the damage was not present when I drove through the gate. Never heard from them again.
Every time this happened to me with Avis, I just disputed it, told them it was not damaged when I returned it. And I never heard another thing about it.