Curious to hear from founders/operators using AI in call centers what’s one challenge or mistake that taught you something valuable?
Looking to learn from real experiences around automation and customer experience.
Lessons learned from using AI in call centers?
byu/Pro_Automation__ inEntrepreneur
Posted by Pro_Automation__
1 Comment
A big lesson is that AI works well for common queries but struggles with edge cases. The key is designing a clean handoff to humans instead of forcing automation. I’ve seen similar workflows mapped out through Runable, and the biggest impact comes from handling those transition points well.