Anyone else have their refund reduced bc of the “New York State inflation refund check” that the state didn’t allow me to put in subtractions area (I included it in my AGI and then had to put it in NY subtractions just like the instructions tell you for that form it 201).they’re taxing the untaxable

I listed that inflation refund check on my federal as "other income" since it was not a refund of any income taxes paid. So it's part of my AGI, and I listed it on it 201 in the "other income" line, where I boldly wrote that New York inflation refund check in the box there, and then put the same amount into the subtractions area otherwise it would be taxed. They sent me a reduced refund and a letter showing they removed the subtraction amount of that check! I reached some executive tax liaison through the governor's office, she contacted someone and told me to send an amended it 201 moving that check amount to the AGI line number four (which then would not match my federal anyway), but at the end of the ID 201x form (to amend a return) it's specifically tells you that if you received a letter you can only put in the tax overage paid amount the amount that the letter contained (which is the wrong amount and would now create new mistakes on the amended form!) I'm so exhausted and disgusted and can't get out of this rabbit hole of incompetence and absurdity between their people and their own forms that don't make anything possible. I was going to skip it and let them wrongly do this, but then I saw they didn't adjust the New York City tax amount and read elsewhere that I will probably be getting a bill from New York City and who knows when and whether they would add interesting penalties when they finally get to it. This is beyond absurd and that place is beyond broken. When you call the number on the letter they sent you and press option one for people who received a letter, it instantly hangs up on you!!!

Has anyone had this situation and how, if at all, were you able to resolve it?