Last month I was mid-project, saw an inquiry come in, thought "I'll reply after this" and by the time I did they'd gone with someone else.
Not a huge deal individually but it made me think how often is this happening without me even knowing? The ones who never tell you they went elsewhere.
Anyone else track this? Like do you actually know what your response time is to new inquiries?
Lost a client because I replied 4 hours late. Anyone else had this happen?
byu/Entire_Round4309 inbusiness
Posted by Entire_Round4309
1 Comment
You’re not giving much to go on here like what’s your business or what sort of inquiries you’re talking about. Yes some businesses people expect someone immediately answering the phone or being on call or they go elsewhere. But those expectations vary greatly by type of business.