My Kraken account has been restricted for 10 days now! Kraken displays the message:
“Restricted services – Some services on your Kraken account are currently unavailable. Please check your emails for updates.”
As a result, I am currently unable to withdraw my own funds to my own bank account.
I have contacted Kraken repeatedly and have also submitted a formal complaint. However, I have not received a clear explanation for the restriction, a concrete timetable for resolving it, or an effective method of accessing and withdrawing my funds, my EUR balance.
When attempting to withdraw funds, Kraken displays that there are “no assets available for withdrawal”, despite my EUR funds being shown in my account. I also messaged r/KrakenSupport directly yesterday. NO REPLY. The software might be good, but this system and this support is disastrous. How is anyone supposed to keep entrusting their money and their assets to them??? Can anyone help me out?
My experience with KRAKEN / and Kraken support!
byu/SedKon inCryptoCurrency
Posted by SedKon
2 Comments
Hi u/SedKon,
We completely understand how frustrating and concerning this must be, especially after 10 days without access to your funds and without the clarity you were expecting.
Please rest assured that your case has already been escalated to the appropriate team for further review, and they’re aware of your concerns regarding the account restriction and EUR withdrawal.
They’ll reach out directly as soon as there’s an update. We truly appreciate your patience while this is being reviewed.
Bea 🐙
Man, that restricted services message is the worst. Had a similar lockup a while back and it took way too long to get any real answer from them
Sometimes pinging their live chat during business hours gets a faster response than email or reddit, but YMMV. Hope you get your funds out soon