What is my next step after my tax person ghosted me

I’ve always done my taxes with my parents as a teenager and they use a tax lady. I’m not a dependent anymore so I started filing my own taxes but our tax lady just retired. My family friend recommended a different tax person for us so I started the process. I began middle of March and send them all the necessary paperworks. They charged me $100 for filing and $20 extra after I added on my college’s tax form. I should’ve known something was up when I would reach out to them and not get a response for days but i figured it was busy for them so I waited.
(They’re located in New York and I’m from Ohio so everything was done online through a messaging app)
When tax day rolled around I started to panic. I reached out a few times and eventually they told me my taxes was rejected because I needed a healthcare form which I don’t have. (Long story short with this one the healthcare form they sent out listed me as a dependent for parents but I was filing separately so I need my own form that I couldn’t get)
I kept messaging them and now it’s been over a month and I’ve gotten no response from them. I know I could’ve done it myself but I’ve never done taxes before and it was very daunting to me.
Here’s the thing I’m confused about, I logged on to IRS to check my status and it says refund status unavailable but money has been taken out of my account already. $650 was taken out 4/16 under the name of Ohio Income Tax.

I don’t know what to do now. Should I try filing online by myself? Should I call someone? Can I sue the tax people to get my money back? Any help is appreciated and thanks for reading this long rant lol.